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Email admin not registering

6 months 2 hours ago #1

  • Exodream's Avatar
  • Exodream
  • Posts: 17
Good morning;

When adding an administrator email, it does not register, on other sites it works, but on this one it does not.

After saving, if I refresh the page, the email does not reappear and does not save.

I'm on Joomla 3.10.12 and PHP 7.4.

Best regards;
Damien
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6 months 2 hours ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Most likely you did not press enter after adding the address (as written in the placeholder)

Regards,
Vyacheslav, Balbooa.com

6 months 1 hour ago #3

  • Exodream's Avatar
  • Exodream
  • Posts: 17
I assure you that I press enter systematically. Once I press enter, the email is placed below the field, then I save the form, but the email does not stay in place.

Best regards;
Damien

6 months 1 hour ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

6 months 13 minutes ago #5

  • Exodream's Avatar
  • Exodream
  • Posts: 17
Also when I want to display the name of the user who sends an email in the header, it does not work

Best regards,
Damien
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5 months 4 weeks ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
We will notify you as soon as we find out the reason and fix it

Best Regards,
Vyacheslav, Balbooa Support Team

5 months 3 weeks ago #7

  • Exodream's Avatar
  • Exodream
  • Posts: 17
Hello,

Thanks for the feedback, I understand better, thank you.

I had a question regarding the email headers, in "Email Notifications from the Administration" -> "Email from" in "custom", I filled the "Name" field with these keys: [Field ID=1 ] [Field ID=2], but this is not translated by the value of "last name" and "first name".

How do I display the user name when sending an email to the administrator?

Best Regards,
Damien
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5 months 3 weeks ago #8

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello Damien,

Shortcodes [Field=1] and [Field=2] you can place only to email subject or email body :)

Regards,
Artem, Balbooa.com

5 months 3 weeks ago #9

  • Exodream's Avatar
  • Exodream
  • Posts: 17
Hello,

I use these Shortcodes in most fields, but in the name, to identify the email, it doesn't work.

Best Regards,
Damien
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