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Form submissions not always stored and no emails sent.

6 months 4 days ago #1

  • Maic Fankhauser's Avatar
  • Maic Fankhauser
  • Posts: 64
I was testing a form on my website multiple times, as i got reports, that the "traffic" of users submitting seams lowish.
When I was testing, maybe every 3rd time i submitted it, it was caught in the submission overview and a mail was sent to admin.
All other times, nothing was stored or sent.

In all cases, I never received an email (as customer) nor an error message after submitting.

You can find the from here: gwunderwald.ch/aktuell/wettbewerb (please user Test in the name fields if you have to submit), so I can distinguish. Thanks

Best regards
Maic

6 months 3 days ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

We filled out the form and sent , we see message about sending (there were no errors)
Describe what needs to be done to see the problem
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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