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Can't open my forms: 403 - Forbidden You do not have permission to access this document.

5 months 18 hours ago #1

  • Webkonturen's Avatar
  • Webkonturen
  • Posts: 20
Hi, I am using baforms since long on my customer website. I have JOOMLA! 4.3.4 and Baforms 2.2.0.2.
Now I wanted to change a form, but I can't open it without having changed anything on the site or on the htaccess file. My subscription is Forms PRO Unlimited.

I really appreciate your help.
If you need access to this website, please tell me.

Cheers
Markus

5 months 18 hours ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

5 months 18 hours ago #3

  • Webkonturen's Avatar
  • Webkonturen
  • Posts: 20
I sent you the required logins. Thx.

5 months 17 hours ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
We have received your access,
we will inform you as soon as we find out the reason

Best Regards,
Vyacheslav, Balbooa Support Team

5 months 12 hours ago #5

  • Webkonturen's Avatar
  • Webkonturen
  • Posts: 20
Ok, thx so far Vyacheslav!

4 months 4 weeks ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

403 error is what you have configured on your hosting/htaccess/components (admin tool)
This error has nothing to do with our component

Best Regards,
Vyacheslav, Balbooa Support Team

4 months 4 weeks ago #7

  • Webkonturen's Avatar
  • Webkonturen
  • Posts: 20
Hi Vyacheslav,

but this seems strange, because on this site nothing has changed since ages. I only install the updates for Joomla and extensions. I deleted the htaccess file and it's still the same problem. Same with a fresh standard htaccess file from a new Joomla-Website.

Would be nice, if you had any suggestions for me. :S

4 months 4 weeks ago #8

  • Webkonturen's Avatar
  • Webkonturen
  • Posts: 20
Ok, my dear webhoster seems to have added a new functionality for the customers, without telling them:

A "Web-Application-Firewall" and he put it on "on". I switched it to "off" and could get access to the forms as before.

Sorry for your time, but since I knew, that I haven't changed anything, I thought it must be on your side.

Cheers Markus

4 months 4 weeks ago #9

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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