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Error message when attaching files to a form

5 months 1 day ago #1

  • Catherine's Avatar
  • Catherine
  • Posts: 7
We have a required file upload area on a form and our users are receiving an error message saying that their form cannot be submitted because an upload is required, even when they have uploaded files. We have checked the file size and number of files allowed; however, the error message continues even if the files fall within the established limits. Can you advise us on how to resolve this issue?

5 months 23 hours ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

4 months 4 weeks ago #3

  • Catherine's Avatar
  • Catherine
  • Posts: 7
Here is the site:

seleatherfest.com/participate/presenter-application-1

Interestingly, the form appears to work for some and not others. When I try to submit a test form, I am not able to. We've tested Chrome, Safari, and Edge. We have also noticed that when you attach a graphic file, we are not able to delete the file.

Thank you for your assistance.

4 months 4 weeks ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
It looks like your www/not www, http/https redirection is not configured correctly (because icons are not displayed in the form)

Best Regards,
Vyacheslav, Balbooa Support Team
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