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Forms stopped working.

7 months 1 week ago #1

  • Mile3's Avatar
  • Mile3
  • Posts: 9
Hello

The Balbooa form is not working on all of our sites. Looking at your conversation with others in this forum two weeks ago:
support.balbooa.com/forum/joomla-forms/9...-t-send-emails#89147
it looks like its related to your updated version and in the forum you have mentioned "We have fixed an issue!" what exactly has been fixed ? Basically the sites email system is configured properly and can send test emails but the form has some issue and we dont know where the hiccup is, please help solve as this already affected our customers with potential revenue since requests didnt reach to the destination properly.

7 months 1 week ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

The problem can be different (a conflict with a third-party extension or custom code)
Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

7 months 1 week ago #3

  • Mile3's Avatar
  • Mile3
  • Posts: 9

7 months 1 week ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Try updating manually,
support.balbooa.com/forum/joomla-forms/9...-t-send-emails#89475

If this doesn't help send it to us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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