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Form doesn't submit anymore after Update to 2.2.0.1

10 months 4 weeks ago #1

  • Björn's Avatar
  • Björn
  • Posts: 60
Hi,

after upgrading to the latest balbooa forms 2.2.0.1, (J!4.3.3 / PHP 8.2) the form doesn't submit anymore. The "Thank You"-Modal pops up after klick the send-button, but neither a mail is sent to admin nor the submitted form is saved in backend.

No JS errors in console-

I'll send Admin & SFTP Data via contact form.

Best regards
Björn

10 months 4 weeks ago #2

  • Björn's Avatar
  • Björn
  • Posts: 60
I had to do a rollback to the working version 2.1.3.1 due clients request. Form works again with older version.

A site copy with the broken is available in componentes -> Akeeba Backup -> frozen backup (with rollback comment)

10 months 4 weeks ago #3

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us!

We have received your email access.
In order to find out the cause of the problem, we need to see the problem.
Most likely the problem is in the Joomla or hosting settings, because the form collects data, sending occurs using Joomla

Best Regards,
Vyacheslav, Balbooa Support Team

10 months 4 weeks ago #4

  • Björn's Avatar
  • Björn
  • Posts: 60
I'll install a copy with updated forms component on the same host to have a look and to test it. A Link to the sandbox is coming soon via support contact form.

With the 2.1.3.1 it works like a charm. With 2.2.0.1 it isnt even saved in backend database though successful thank you message.

10 months 4 weeks ago #5

  • Björn's Avatar
  • Björn
  • Posts: 60
Test-Installation is ready, credentials submitted via contact form.
I've also tried to switch from PHP 8.2 -> 8.1 without success.

10 months 3 weeks ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us!

We have fixed an issue!
This fix will be added in the next update

if there is a problem on other site you need to download and replace the file form.php (/components/com_baforms/models/form.php)
drive.google.com/file/d/1NLWWf7IkOwvQVrH...YKJ/view?usp=sharing

Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

10 months 3 weeks ago #7

  • Björn's Avatar
  • Björn
  • Posts: 60
Thanks a lot for you fast support! It's always stunning!

Take care!

10 months 3 weeks ago #8

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
You are welcome
Please feel free to ask any questions.
Have a nice day!

Best Regards,
Vyacheslav, Balbooa Support Team
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