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Email Notifications Failed After The Last Update

8 months 1 week ago #1

  • Anton Melnichenko's Avatar
  • Anton Melnichenko
  • Posts: 3
Hey there .

Could you kindly advise how to fix the issues with direct email notifications?

There are two different forms with the same problem. The first one is lightbox and the second one is multiple pages form. Both of them with invisible reCaptcha with correct settings of admin notification. Suddenly the admin notifications gone.

PS
The form submission visible only in Backend of the website. For additional information the third form what was created on previous version still working well.

8 months 1 week ago #2

  • Anton Melnichenko's Avatar
  • Anton Melnichenko
  • Posts: 3
Hmmm... Quite strange. I have just observed that all notifications from all 3 forms become directed to Spam folder. Is there anything I can do with it?

8 months 1 week ago #3

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello Anton,

If you are using PHP mail as email sending in your Joomla, I can recommend you to check your domain on Email Domain Reputation:
mailtrap.io/blog/email-domain-reputation/

Also:
- Sometimes using Gmail SMTP helps;
- Try to change the email subject;
- Sometimes emails with attachments also go to spam
- Click "Is not a Spam" in the email client

Regards,
Artem, Balbooa.com

8 months 1 week ago #4

  • Anton Melnichenko's Avatar
  • Anton Melnichenko
  • Posts: 3
Hey, Artem!

Highly appreciate you fast reply and advice you have provided. I will try to fix the issue this way.

Have a great day.
Cheers!

8 months 1 week ago #5

  • Artem's Avatar
  • Artem
  • Posts: 11342
You're welcome and have a nice day too :)

Regards,
Artem, Balbooa.com
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