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Problem with the format (appearance - html) of an email submission to the administrator

10 months 3 weeks ago #1

  • Marek Stachowski's Avatar
  • Marek Stachowski
  • Posts: 62
Hi, email submission to the administrator arrives as html.
Attachments:

10 months 3 weeks ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Most likely your letter is not correctly made, check the letter in the settings of the send button,
or are you using the default letter?

Regards,
Vyacheslav, Balbooa.com

10 months 3 weeks ago #3

  • Marek Stachowski's Avatar
  • Marek Stachowski
  • Posts: 62
Letter is not a default. It is an e-bike configurator

10 months 3 weeks ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Most likely the letter was created incorrectly, with errors (unclosed tags or similar errors)

Best Regards,
Vyacheslav, Balbooa Support Team
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