Remember me

Associate payment to Submission ID

10 months 5 days ago #1

  • The Chef's Avatar
  • The Chef
  • Posts: 12
Hello.
We have active the integration of Balbooa Joomla Form with payment via Redsys. The system works correctly, but it is impossible for us to assign who the payment belongs to since no reference to the submission ID appears in the order code. Is it possible that the submission ID appears in the order code or some other parameter to be able to associate the payments?
Thank you so much.

10 months 5 days ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

As a minimum, I can propose you verify by submission time



Regarding the Submission ID, I need to see your form, send a link to the page with the form :)


Regards,
Artem, Balbooa.com

9 months 2 weeks ago #3

  • The Chef's Avatar
  • The Chef
  • Posts: 12
Hello.

Sorry for the delay in responding.
With the time you can make an approximation, but it is not something practical. For example, yesterday 4 payments entered on the same day and 2 of them with a difference of 2 minutes. It is a matter of time that they coincide in the same day and minute. You have to keep in mind that payment validations are done by different people and not all of them have access to or handle the web well. Currently the form sends the ID associated with the order by email, but they cannot associate this with the bank payment.

Here is a link to the form:
tasaciones.tasvalor.com/tasacion-mortgagecaria#calculate

If you need access to the admin tell me.

Thank you very much for the help

9 months 2 weeks ago #4

  • The Chef's Avatar
  • The Chef
  • Posts: 12

9 months 1 week ago #5

  • The Chef's Avatar
  • The Chef
  • Posts: 12
hi??

6 months 1 week ago #6

  • The Chef's Avatar
  • The Chef
  • Posts: 12
Hello.
Please, we do not have an answer to this question.
We are receiving payments at the same minute and we are not able to differentiate who it belongs to. It would be very helpful if the bank (Redsys) would show the payment ID to be able to associate it with the user who pays and the form in question.
Thank you!!

6 months 1 week ago #7

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

Unfortunately, there is no such option,
you can only analyze it directly on Redsys

Best Regards,
Vyacheslav, Balbooa Support Team

6 months 1 week ago #8

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello there,

Try this solution B)

Download and unzip:
drive.google.com/file/d/11W2pjrzs3ItiHvb...hde/view?usp=sharing

Place here: components/com_baforms/models

Regards,
Artem, Balbooa.com

6 months 1 week ago #9

  • The Chef's Avatar
  • The Chef
  • Posts: 12
OK THANKS :)

We tried and I confirm.

5 months 3 weeks ago #10

  • The Chef's Avatar
  • The Chef
  • Posts: 12
Hello!! It hasn't worked :silly:

This is the information that reaches the bank from a test order:

Date and time 10/19/2023 15:55:47
Trade 38041091
Terminal 1
Description Appraisal amount (VAT included)
Session date 10/19/2023
Type of operation Authorization
Order No. 1697723724
Denied operation result
Amount 232.92 EUR
Refunded amount 0.00 EUR
EUR Currency(978)
Card number XXXXX
IP XXXXXX

Seeing that if a description field arrives that contains the amount of the operation, I have tried changing "Assessment amount (VAT included)" to "[Submission ID]" but it doesn't work either, "[Submission ID]" arrives. It seemed like a logical solution but the system does not assign the ID.

If you can think of anything, I'd appreciate it.

Thank you!!
Powered by Kunena Forum