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Email notifications

1 year 3 days ago #1

  • Ian's Avatar
  • Ian
  • Posts: 118
I have added my client email to the submit button but they arent recieving emails - anything I should e checking?

Also, is it possible to group save submissions as a mutl-page PDF?

1 year 3 days ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

1 Check sending test emails from global joomla settings.
2 Make sure you are using the email type field.

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 3 days ago #3

  • Ian's Avatar
  • Ian
  • Posts: 118
Thank I will do that check. In the meantime, it appears the three emails which are in the main admin email arent received by the client, but the email in the CC admin works OK. Any thoughts?

1 year 3 days ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
There may be restrictions on sending emails
Without seeing the problem, we can guess for a very long time.
First, make sure sending test emails from the global settings of joomla (since the form collects data, joomla is responsible for sending)

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 14 hours ago #5

  • Ian's Avatar
  • Ian
  • Posts: 118
The Joomla email is working. We also have the form on the other site and that is working OK. They are both using PHP mail. What should we look at next?

1 year 14 hours ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 year 14 hours ago #7

  • Ian's Avatar
  • Ian
  • Posts: 118

1 year 14 hours ago #8

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
The links you sent are not working, please check if they are correct.

Regards,
Vyacheslav, Balbooa.com

1 year 13 hours ago #9

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
We sent a test email from global settings to our email and it didn't arrive.
Are you receiving a test email?

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 13 hours ago #10

  • Ian's Avatar
  • Ian
  • Posts: 118
yes I received it.
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