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User IP address not showing

1 year 4 months ago #1

  • Mike's Avatar
  • Mike
  • Posts: 43
Hello, I have Use IP address included as one of my fields for my Admin email notifications, but they are not showing when I look at submissions. Any idea how to fix this?

1 year 4 months ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 year 4 months ago #3

  • Mike's Avatar
  • Mike
  • Posts: 43
Hello, Id also like to add that the IP address is showing in my emails, however not showing within the Forms submissions in my Joomla...not sure if that is significant or not?

1 year 4 months ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Vyacheslav wrote:
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 year 4 months ago #5

  • Mike's Avatar
  • Mike
  • Posts: 43
Hello, information has been submitted via the contact form

1 year 4 months ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
You just had to transfer the shortcut user ip from email to a hidden field as a default value

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 4 months ago #7

  • Mike's Avatar
  • Mike
  • Posts: 43
Not exactly sure what that means, if you could elaborate what steps are needed, Id appreciate it. Thanks

1 year 4 months ago #8

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
More details on the screenshot
nimb.ws/Q5JtOG

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 4 months ago #9

  • Mike's Avatar
  • Mike
  • Posts: 43
That explains it..thanks for the clarification.

1 year 4 months ago #10

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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