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no sending and no entry in the email data from forms.

2 months 1 week ago #1

  • Andreas Forstreuter Red Mountain Ltd's Avatar
  • Andreas Forstreuter Red Mountain Ltd
  • Posts: 27
I have the following problem with Forms:

I have been using this contact form on the website below for some time.
language-school-mauritius.com/contact-us

The last entry in the database is from August 2022. Since then I have not received any email via the form either.
This week a user asked if I had received his contact request.
I did not have.
My own tests showed that everything looks normal when an entry is made in the contact form and that the error message for missing information also works.
However, there is no sending and no entry in the email data from forms.

I had this error before on another website. About 6 months ago I deleted and reinstalled Forms on this website. However, this is not a good solution.
Joomla and Forms are up to date.


Kind regards.
Andreas

2 months 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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