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Calendar item not working on Android device

2 days 17 hours ago #1

  • Chris Dee's Avatar
  • Chris Dee
  • Posts: 23
Hi

I have a calendar item that works correctly on a Windows10 PC, but cannot be tapped and shows X on an Android mobile. The form is public at swalewaders.co.uk/index.php/lapwing-colour-ring-sighting-form

I am using the latest version of Forms.

How do I fix this?

Thanks, Chris

2 days 17 hours ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Hello,
Thank you for contacting us

We checked - everything works well


Best Regards,
Vyacheslav, Balbooa Support Team

16 hours 21 minutes ago #3

  • Chris Dee's Avatar
  • Chris Dee
  • Posts: 23
Hi

On my Android 11 device using Chrome, I see an X in the field and it is not tap-able. See attached screenshot. It does, display correctly in Firefox on the same device. I'd like it to work in Chrome as this is often the default browser.

Thanks, Chris
Attachments:

12 hours 29 minutes ago #4

  • Artem's Avatar
  • Artem
  • Posts: 9812
Hi,

I have tested on Google Pixel and Chrome. everything looks fine. We would be happy to provide you a fix, but we have no ide how to find this issue on our side :whistle:




Regards,
Artem, Balbooa.com

9 hours 53 minutes ago #5

  • Chris Dee's Avatar
  • Chris Dee
  • Posts: 23
So how do we progress this? What does the X in a box indicate? Is there any de-bugging information that I can provide?

The problem occurs with Chrome 103.0.5060.53 running on Android 11; SM-A405FN Build/RP1A.200720.012 on a Samsung Galaxy A40.

Thanks, Chris

4 hours 14 minutes ago #6

  • Artem's Avatar
  • Artem
  • Posts: 9812
Hi Chris,

The issue is detected and not related to the device. Visit these links from your desktop
www.swalewaders.co.uk/index.php/lapwing-...r-ring-sighting-form
and
swalewaders.co.uk/index.php/lapwing-colour-ring-sighting-form

To fix an issue, you need to configure a redirect from www to non-www. How it's can be done you can find here
www.siteground.com/kb/how_to_redirect_www_urls_to_nonwww/

Regards,
Artem, Balbooa.com
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