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Customer Email Notifications will not send to Gmail accounts

1 month 10 hours ago #1

  • Oliver's Avatar
  • Oliver
  • Posts: 39
Hello awesome Balbooa Team!

I hope you are doing well under these difficult circumstances.

I have a problem with the form at one customer site (at all the other 20+ sites everything is working perfect).
If the customer has a Gmail account he will not receive an Email notification.
It works with any other Email account, the moment the customer has an Gmail account the notification message comes back with an 550-5.7.26 error.

I don't know when the error started to occur, maybe it happened after an update.
The site is still running under Joomla 3.10.9 because the provider still provides only PHP 7.3.5.
Forms is version 2.1.2

I checked also if Google markes the site as "unsafe" at puts it to spam - but the site is safe.

I asked the provider if he did some changes on the server that it stopped working - but he said that there were no changes made.

Her is the site with the form I am using:
kinderkarateschule.de/probetraining

Thank you very much in advance!

Kind regards,
Oliver

1 month 9 hours ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Hello,
Thank you for contacting us

Make sure that there are no restrictions in the hosting settings

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 9 hours ago #3

  • Oliver's Avatar
  • Oliver
  • Posts: 39
Hello Vyacheslav,

I could not find any restrictions in the hosting settings.

If I write an email with the same email address than the one which sends the answer of the contact form - the gmail recipient will receive the email.

It suddenly appeared. I couldm not find a restriction by the host. When I contacted the host if there were any changes made he said that everything is still the same.

Kind regards,
Oliver

1 month 8 hours ago #4

  • Artem's Avatar
  • Artem
  • Posts: 9812
Hi Oliver,

Try to set up SMTP mail settings using Gmail, just for the test.
Take a look this doc: docs.joomla.org/How_do_I_use_Gmail_as_my_mail_server%3F

Regards,
Artem, Balbooa.com

1 month 6 hours ago #5

  • Oliver's Avatar
  • Oliver
  • Posts: 39
Hi Artem,

thank you very much for this tip!

So with SMTP mail settings using Gmail evrything works fine. So I asume that means that there is something not working as it should with the host of the site.

Kind regards,
Oliver

1 month 5 hours ago #6

  • Artem's Avatar
  • Artem
  • Posts: 9812
Oliver wrote:
So I asume that means that there is something not working as it should with the host of the site.

absolutely right! :)

Regards,
Artem, Balbooa.com

1 month 5 hours ago #7

  • Oliver's Avatar
  • Oliver
  • Posts: 39
Artem, THANK YOU very much!!!! :)

Stay safe!
And this is for the whole Balbooa Team: stay safe - we all hope this madness is ending soon!!!

Kind regards, Oliver
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