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Not all fields exported

1 month 2 days ago #1

  • Marcus's Avatar
  • Marcus
  • Posts: 9
I am having troubles exporting data from forms. Some data are exported but some isn't. This problem occurs for different field types as well. In my form I don't use field labels, only placeholders. Some fileds has the same placeholder text. Could that be a problem? If so, how do I solve this?

1 month 1 day ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Hello,
Thank you for contacting us

Most likely the problem is in the same placeholders,
the fields overwrite each other.

Regards,
Vyacheslav, Balbooa.com

1 month 1 day ago #3

  • Marcus's Avatar
  • Marcus
  • Posts: 9
Thanks for your quick reply. So am I supposed to be able to change placeholder for these fields afterwards (so that all placeholders are unique) and the reexport submitted data?

1 month 1 day ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Labels and placeholders must not be repeated.
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 1 day ago #5

  • Marcus's Avatar
  • Marcus
  • Posts: 9
Thanks again. Tried to change placeholder now but still does not export correctly. Lables are not used, is that mandatory?

1 month 1 day ago #6

  • Marcus's Avatar
  • Marcus
  • Posts: 9
Hi again,
I have now tried to change placeholder and also added labels to fields. Still not exporting all data. Please let me know how to proceed since we already have quite a lot submitted data that we can not retrieve at the moment.

Many thanks!

Regards,
Marcus

1 month 18 hours ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Hello,
Thank you for contacting us

Send us a link to page with problem.
Describe in detail what we need to export and which fields are not exported
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 month 17 hours ago #8

  • Marcus's Avatar
  • Marcus
  • Posts: 9
Hello,
details are now sent :)

Regards,
Marcus

1 month 3 hours ago #9

  • Marcus's Avatar
  • Marcus
  • Posts: 9
Hi again,
now changed form according to earlier conversation. Still can't export fields correctly. Can you please take another look and see what's wrong?

Many thanks again,
Marcus

4 weeks 2 days ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Hello,

We tested and everything works well (all fields are in place)


Best Regards,
Vyacheslav, Balbooa Support Team

4 weeks 2 days ago #11

  • Marcus's Avatar
  • Marcus
  • Posts: 9
Thanks Vyacheslav,
the problem is still that it only works for your submitted test data. None of the data already submitted is exported. In that case I guess that we have to replace submitted data directly in SQL-table? Please advice on how to be able to retrieve the data already submitted.

Many thanks in advance
Marcus

4 weeks 2 days ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Unfortunately it is not possible to restore old submissions

Best Regards,
Vyacheslav, Balbooa Support Team

4 weeks 2 days ago #13

  • Marcus's Avatar
  • Marcus
  • Posts: 9
Sorry but I can not find these instructions in the documentation?

In this case I’ve set up a form, published it, received all responses and now I’m not able to use the data in any other way than manually rewriting each and evry submission myself.

I really hope that you can help me in solving this case. If field label/placeholder is stored on every row in SQL we could correct this in PHPMyAdmin, right?

Please get back to me again with any ideas on how to solve this as it is getting urgent.

Thanks
Marcus

3 weeks 4 days ago #14

  • Marcus's Avatar
  • Marcus
  • Posts: 9
Hi again,
really hope that you can help in solving this. I've looked more into this and the XML seems to export data for all submissions, all-though in table format. When trying to get this data to excel I can not expand data formatted as tables, so I am stuck there as well.

Please get back to med with any advice. There must be some way to do this.

3 weeks 3 days ago #15

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Hello

As we answered you earlierVyacheslav wrote:
Unfortunately it is not possible to restore old submissions

Best Regards,
Vyacheslav, Balbooa Support Team
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