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admin email not getting form information from form component

3 months 2 weeks ago #1

  • Renae's Avatar
  • Renae
  • Posts: 35
I see other people are having the same issue. In the form on the site, the admin is not receiving the information but the customer will receive it when filling in the form. Have checked spam and not in there, so at a loss as to why this is happening. How can it be fixed? The email in global config is the same as in the admin in the form. Thank you.

3 months 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
Hello,

Thank you for contacting us!

Most likely you did not press enter (as it is written in the placeholder)
after adding the administrator address

Best Regards,
Vyacheslav, Balbooa Support Team

3 months 2 weeks ago #3

  • Renae's Avatar
  • Renae
  • Posts: 35
Of course, I pressed enter. We ended up sorting out the problem.

Thanks

3 months 2 weeks ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23004
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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