admin email not getting form information from form component

I see other people are having the same issue. In the form on the site, the admin is not receiving the information but the customer will receive it when filling in the form. Have checked spam and not in there, so at a loss as to why this is happening. How can it be fixed? The email in global config is the same as in the admin in the form. Thank you.

Hello,

Thank you for contacting us!

Most likely you did not press enter (as it is written in the placeholder)
after adding the administrator address

Best Regards,
Vyacheslav, Balbooa Support Team

Of course, I pressed enter. We ended up sorting out the problem.

Thanks

You are welcome
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team