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Admin email not send

5 months 3 weeks ago #1

  • Arjan's Avatar
  • Arjan
  • Posts: 5
Hi,

We no longer receive the mails to admin or admin cc (used to be allright). Same problem with all 3 forms used in our website.

Admin mails notifictaion is activated in the forms, testing the PHP mail Joomla settings works fine.
I've tried setting PHP back to 7.4, but that does not solve the problem (can it be a php version issue?).

Mails to customer are being send without problems, it's just the admin mail. Just like the on/of setting of admin mails is no longer working and stays off, even when turned on.

Are you familiar with the problem, any ideas what might cause this and how to solve it?

Admin notification mail is set to the same email as Joomla settings email.
Joomla version 3.10.3
Forms version 2.1.1
PHP 8.0.13

Kind regards, Arjan

5 months 3 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

5 months 3 weeks ago #3

  • Arjan's Avatar
  • Arjan
  • Posts: 5

5 months 3 weeks ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
We have sent a reply to your email

Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

5 months 3 weeks ago #5

  • Arjan's Avatar
  • Arjan
  • Posts: 5
Thanks for looking into it, glad that atleast this works.
But why does the Customer email not work althoug it is an option?

The thing is that the people handling the incoming mails sometimes reply, but in that case the reply will not reach the customer.

I agree that it is not preferable to reply to a customer on a system email, is there a way to turn the value of an email field into an email link in the order-mail itself? Than it would be cpossible to click on the link to open a new mail to the customer.

5 months 3 weeks ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
The form only collects data, the submission is handled by Joomla.
It is possible that your Joomla or hosting has restrictions on sending

Best Regards,
Vyacheslav, Balbooa Support Team

5 months 3 weeks ago #7

  • Arjan's Avatar
  • Arjan
  • Posts: 5
Ok, I will look into that.
Thanks again for the fast reply!

5 months 3 weeks ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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