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E-Mail is only sent in 50% of cases

5 months 3 weeks ago #1

  • Margarita Fleps's Avatar
  • Margarita Fleps
  • Posts: 3
Hello,

I've got an issue with Forms.
Without even changing settings in between tests, it appears an E-Mail is only sometimes sent.
When the E-Mail goes out, it works for both the admin and customer E-Mail.
But when it does not - which after hours of testing I would say is about, if not precisely every second try - there's neither an E-Mail nor any kind of error message, which is a huge problem since the form was planned to help customers make appointments for a small business and that way neither side knows, that the form has not been sent.

What could I check in order to fix this?

5 months 3 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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