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Customer Name and Billing Info not showing in Authorize.net

1 month 2 weeks ago #1

  • Barry's Avatar
  • Barry
  • Posts: 26
See attached screen shots. Customer name and other info is not showing in Authorize.net
Attachments:

1 month 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Hello,
Thank you for contacting us

This is how it should work (there is no other solution),
because the form is not a store

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 1 week ago #3

  • Barry's Avatar
  • Barry
  • Posts: 26
We use other form extensions that pass the payment info into Authorize.net (Payment Form from JoomDonation) but like the front-end design of yours better. Could you further develop it to do this? We have many customers that use that feature.

1 month 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Hello,

We will consider your offer

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 6 days ago #5

  • Barry's Avatar
  • Barry
  • Posts: 26
Is this something we can pay to have implemented? Otherwise our client wants to switch to another extension.

1 month 5 days ago #6

  • Artem's Avatar
  • Artem
  • Posts: 9399
Hi,

I'm really sorry but we don't provide custom solutions

Regards,
Artem, Balbooa.com

1 month 5 days ago #7

  • Barry's Avatar
  • Barry
  • Posts: 26
ok, I understand but isn't this a bug since the form isn't passing all the info to the gateway like other payment form extensions do? We're just trying to decided if we should switch to another extension (which I'd rather not do) or if this will be fixed in the foreseeable future. Thanks.

1 week 2 days ago #8

  • Barry's Avatar
  • Barry
  • Posts: 26
Hi, have you made a decision about fixing the authorize.net connection? Our client has been patient with it but now needs to switch to another component if this will remain incomplete. It makes it very difficult for them to reconcile the credit card transactions if they can not see the customer's name and other info within Authorize.net's admin area which effects the reports.

Please let me know. Thank you.
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