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google sheet - installation never finishes.

7 months 3 weeks ago #1

  • matthieu's Avatar
  • matthieu
  • Posts: 72
Good morning,

when I try to add google sheet on a form.



the installation never finishes.




can you help me to understand please?

thanks

7 months 3 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Hello,
Thank you for contacting us

You can find a detailed description of the integration in our documentation.
www.balbooa.com/joomla-forms-documentati...e-sheets-integration

Make sure there are no errors in the console (f12)

Best Regards,
Vyacheslav, Balbooa Support Team

7 months 3 weeks ago #3

  • matthieu's Avatar
  • matthieu
  • Posts: 72
the installation never finishes on first click not after push id and password.

7 months 3 weeks ago #4

  • matthieu's Avatar
  • matthieu
  • Posts: 72
I am just on first step::

1. Open the Form Integration modal window: Integration ➝ Data Storage ➝ Google Sheets.

7 months 3 weeks ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

7 months 3 weeks ago #6

  • matthieu's Avatar
  • matthieu
  • Posts: 72
with f12

7 months 3 weeks ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Vyacheslav wrote:
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

7 months 3 weeks ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
This functionality is not available in the free version.
www.balbooa.com/joomla-forms-versions-comparison

You need to download pro version from your profile and activate the license

Best Regards,
Vyacheslav, Balbooa Support Team

7 months 3 weeks ago #9

  • matthieu's Avatar
  • matthieu
  • Posts: 72
ORDER INFO:

Order date: 28-09-2021

Order id: 13151

Products bought: 1 - Forms PRO Personal




7 months 3 weeks ago #10

  • matthieu's Avatar
  • matthieu
  • Posts: 72
licence is activate

7 months 3 weeks ago #11

  • matthieu's Avatar
  • matthieu
  • Posts: 72
after desactive and reactivate. licence is ok on balboa site.

the problem still the same

7 months 3 weeks ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Vyacheslav wrote:
You need to download pro version from your profile and activate the license


www.balbooa.com/joomla-forms-documentation/license

Best Regards,
Vyacheslav, Balbooa Support Team

7 months 3 weeks ago #13

  • matthieu's Avatar
  • matthieu
  • Posts: 72
licence is ok now.





Failed to load resource: the server responded with a status of 500 ()

7 months 3 weeks ago #14

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
We need superuser access

Regards,
Vyacheslav, Balbooa.com

7 months 3 weeks ago #15

  • matthieu's Avatar
  • matthieu
  • Posts: 72
you have now.

7 months 3 weeks ago #16

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
We have fixed an issue!
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

7 months 2 weeks ago #17

  • Michal's Avatar
  • Michal
  • Posts: 4
I have a similar problem. After inserting Authentication Code, "Please wait" pops up for a second, and nothing happens after. No spreadsheet can be chosen from list (the list is empty).
Attachments:

7 months 2 weeks ago #18

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Hello,
Thank you for contacting us

Check if you missed some steps that are described in the documentation.
www.balbooa.com/joomla-forms-documentati...e-sheets-integration

So that we can check on your website send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

7 months 2 weeks ago #19

  • Michal's Avatar
  • Michal
  • Posts: 4
I followed steps from documentation. There were no problems except the last step.

I've sent you website access details via contact form.

7 months 2 weeks ago #20

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
We have replied to your mail

Regards,
Vyacheslav, Balbooa.com

7 months 2 weeks ago #21

  • Michal's Avatar
  • Michal
  • Posts: 4
Thank you for your help!

For those who have same problem, make sure you follow step 3 & 4 from OAuth Client Configuration (enable Google Sheets API and Google Drive API)

Cheers,
Michal

7 months 2 weeks ago #22

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
You are welcome ;)

5 months 3 weeks ago #23

  • Dama's Avatar
  • Dama
  • Posts: 26
Greetings,
I have valid Forms pro licence, my site is activated, and when I click GOOGLE SHEET integration it says "installing. Please wait" ...and never ends.
I also followed your tutorial and created Project in Google console, but i never get to a step to enter credentials...since install alert never finishes.
Please if you could help me.
Thanks,
Sasa

5 months 3 weeks ago #24

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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