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Form submissions are being receved in Gmail "Promotions"

1 month 26 minutes ago #1

  • Aryentain's Avatar
  • Aryentain
  • Posts: 100
hi guys,

One client noted that some form submission mails are being received in the Gmail "Promotions" instead of their Inbox. This happens to some of them since the rest keep entering the Inbox (almost randomly). How could i format the submission notificataion mail in order to get all mails in Inbox?, i think Gmail decides which looks like a commercial offer and which enters to Inbox, but the true is the FROM for these notification mails are the user mail and the TO, my client mail (which is already configurated in Gmail to read and send mails) which is kind of strange. Thank you in advance for any heads up.

4 weeks 7 hours ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 19689
Hello,
Thank you for contacting us

You can experiment with the title and subject of the email

Best Regards,
Vyacheslav, Balbooa Support Team
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