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Submit button isn't working

3 months 3 days ago #1

  • Michel Torres's Avatar
  • Michel Torres
  • Posts: 503
Hello,

Please help: www.vitoriasun.com.br/simulador-solar
Submit button isn't working as expected.


Thank you
Michel

3 months 2 days ago #2

  • Artem's Avatar
  • Artem
  • Posts: 9399
Hello Michel,

Please try to disable reCAPTCHA and let us know results!

Regards,
Artem, Balbooa.com

3 months 2 days ago #3

  • Michel Torres's Avatar
  • Michel Torres
  • Posts: 503
Hello Artem,

I had already tried, including disabling Joomla's own recaptcha plugin, because I cannot do this only in this Form (the selectbox isn't select the "none" option).

But the problem remains.

I imported this form from another site, to maintain the visual appearance I can't replicate in calculator fields,

I already sent the administrator access by your contact us form.

Please help

Thank you

3 months 1 day ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Hello,
Thank you for contacting us

The button does not work because you have a required hidden field that remains empty


Best Regards,
Vyacheslav, Balbooa Support Team

3 months 1 day ago #5

  • Michel Torres's Avatar
  • Michel Torres
  • Posts: 503
Thank you :whistle:

3 months 1 day ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

6 days 15 hours ago #7

  • Michel Torres's Avatar
  • Michel Torres
  • Posts: 503
Hello guys,

Same problem here vooaa.com.br/faca-parte but I haven't captcha or hidden fields.
Please help.

Thank you

4 days 21 hours ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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