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User getting field required error even though field is filled in.

2 months 1 week ago #1

  • Bryan's Avatar
  • Bryan
  • Posts: 3
Hi,

I have set up a form to allow users to upload images of their proof of ID documents as part of a job application.

The field to upload the document is set to Required and works perfectly when I test it on my PC, but a couple of users have reported that they are unable to get past this point even though they have uploaded a document. See the screenshot attached.





From the screenshot it look like the user is using a Chromebook if that is significant. I am unable to replicate the issue in any browser on my Windows 10 PC.

As a workaround I have temporarily removed the Required attribute but the whole point of the form is to get that proof of ID information!

Any help would be greatly appreciated.

2 months 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 19688
Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

2 months 1 week ago #3

  • Bryan's Avatar
  • Bryan
  • Posts: 3

2 months 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 19688
We tested it on several devices and browsers but the problem didn’t appear.
Let us know in which browser and operating system the problem is visible

Regards,
Vyacheslav, Balbooa.com

2 months 1 week ago #5

  • Bryan's Avatar
  • Bryan
  • Posts: 3
Hi,

The screenshot supplied looks like it was taken on a Chromebook so I guess the browser would be Chrome running on Chromebook.

The other user didn't specify, so I will have to wait to see if anyone else reports the issue and get the details from them.

Until then, thanks for your help.

2 months 1 week ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 19688
You are welcome.
Let us know when information appears

Best Regards,
Vyacheslav, Balbooa Support Team
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