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Message Sent Twice

1 week 18 hours ago #1

  • Dave's Avatar
  • Dave
  • Posts: 452
Hello, using the current version of the form 2.0.6 one of my sites I have a BCC set and I get two emails simultaneously. I don't think it's happening to the to or CC emails.

1 week 18 hours ago #2

  • Dave's Avatar
  • Dave
  • Posts: 452
I just realized it's probably because I have the email being sent to two people. So it's sending out an email for each email entered into the to field? I see both emails in each one though.

1 week 2 hours ago #3

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17540
Hello,
Thank you for contacting us

That's right, the letter is sent to everyone you add

Best Regards,
Vyacheslav, Balbooa Support Team

6 days 17 hours ago #4

  • Dave's Avatar
  • Dave
  • Posts: 452
Let me ask this again. I am getting duplicate emails sent to my BCC address when I have it added only once to the settings.

Why am I getting two copies of the email?

Thank you

4 days 1 hour ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17540
Hello,
Thank you for contacting us

You get 2 emails because this is a copy of the email for each admin. (2 admins = 2 copies)


Regards,
Vyacheslav, Balbooa.com

3 days 18 hours ago #6

  • Dave's Avatar
  • Dave
  • Posts: 452
Interesting. However, it does not have to do this. RS Form does not do this. I wonder how they only send one BCC per contact submission?

3 days 2 hours ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17540
Hello,
Thank you for contacting us

We have checked and received one letter,
regardless of the number of recipients
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

2 days 18 hours ago #8

  • Dave's Avatar
  • Dave
  • Posts: 452
Let me test on a different site and see.
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