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Mail failure - rejected by local scanning code

2 months 1 day ago #1

  • Moghees's Avatar
  • Moghees
  • Posts: 36
Hi,

Not sure what has happened. The site was running fine then on Friday we had a massive breakdown on the hosing server. So they had to restore from back-up and everything running fine now. However I have figured out that whenever someone sends a form form my site instead of it receiving the confirmation we receive a confirmation message in the junk mail as an error message like the attached image. We only know if someone has submitted a request in the backend of the form component, whereas we'd receive the email too. Not receiving the emails. Is there something that I need to do to fix this issue?

I have spoken to the hosting team and they are saying its from the web development side and not hosting.
Attachments:

2 months 1 day ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18042
Hello,
Thank you for contacting us

The form collects data and submits it using standard Joomla functions.
We may suggest that you try to change the content of the letter.

Regards,
Vyacheslav, Balbooa.com

2 months 23 hours ago #3

  • Moghees's Avatar
  • Moghees
  • Posts: 36
This is from the hosting provider:

It's not clear how your mail system from your contact form is meant to work? Does the form work via SMTP or php mail?

What is the email address that it is trying to send from?

2 months 23 hours ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18042
As we wrote earlier, the submission is performed by Joomla (Global Configuration)



Best Regards,
Vyacheslav, Balbooa Support Team
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