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Phone number country selection

2 months 5 days ago #1

  • Moghees's Avatar
  • Moghees
  • Posts: 36
I have a form that has the UK phone number selected as default. I just had a client form Canada and they're saying: I went through the form but what was unable to complete it because my phone number wouldn’t plug in on the UK format Is there a way for them to select a different country other than just UK?
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2 months 5 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17539
Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

2 months 5 days ago #3

  • Moghees's Avatar
  • Moghees
  • Posts: 36
physiqueacademy.co.uk/

The form is at the bottom of the page.

2 months 5 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17539
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

2 months 5 days ago #5

  • Moghees's Avatar
  • Moghees
  • Posts: 36
Just got a reply saying you’ve found a fix?

2 months 5 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17539
We've fixed a problem on your site
This fix will be added in the next update

Best Regards,
Vyacheslav, Balbooa Support Team

2 weeks 14 hours ago #7

  • Stephan's Avatar
  • Stephan
  • Posts: 152
Hallo Vyacheslav,

I am having the same issue in several of my sites.

Could you please indicate if the fix was done. I have Forms 2.0.6

Kind Regards

Stephan

2 weeks 1 hour ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17539
Hello,

Thank you for contacting us!

We recommend using the latest version,
if the problem persists please describe it in as much detail as possible.
Don't forget to clear your cache (browser, website and external).

Best Regards,
Vyacheslav, Balbooa Support Team

2 weeks 31 minutes ago #9

  • Stephan's Avatar
  • Stephan
  • Posts: 152
Hallo Vyacheslav,

I haven't got any cache enabled on this specific website.

You can view the problem on the site www.lpgasinstaller.com in the footer and also in the CONTACT US > MAKE AN APPOINTMENT

When trying to select another country to that what your default was set it doesn't give you any options.

I do have the latest version of Forms installed 2.0.6

Kind Regards

Stephan

2 weeks 25 minutes ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17539
Disable minimization in site settings.
It looks like there is an error in the custom code or the code of third party extensions, and after minimizing (merging into one file) the code below the error does not work.

Regards,
Vyacheslav, Balbooa.com

2 weeks 3 minutes ago #11

  • Stephan's Avatar
  • Stephan
  • Posts: 152
Hallo Vyacheslav,

Thank you for the reply. I have disabled the minimizing on Javascript. That seemed to make things work again like they should.

Kind Regards

Stephan

1 week 6 days ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 17539
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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