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Upload Media via iPhone

1 month 2 weeks ago #1

  • Markus's Avatar
  • Markus
  • Posts: 4
Hello, when I want to upload a file (picture or video) with an iPhone, I take a picture or select a picture, then the attachment is not sent, or I can't send the form because a picture or video is required. Everything works from my Desktop PC.

1 month 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16531
Hello,
Thank you for contacting us

Send us a link to page with problem.
And send us the file you are trying to attach

Regards,
Vyacheslav, Balbooa.com

1 month 2 weeks ago #3

  • Markus's Avatar
  • Markus
  • Posts: 4
Thank you for the quick response :cheer: , here is the link ...
https://discgolf-club.de/index.php/lesenswert/telegramm

1 month 2 weeks ago #4

  • Markus's Avatar
  • Markus
  • Posts: 4
The file is a photo taken from my iPhone.

1 month 2 weeks ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16531
iPhones are made in HEIF format,
support.apple.com/en-us/HT207022
Most likely the problem is due to the fact that this format is not added to the settings



Best Regards,
Vyacheslav, Balbooa Support Team

1 month 2 weeks ago #6

  • Markus's Avatar
  • Markus
  • Posts: 4
Great, thank you very much for the information. It was also important to add JPEG and JPG (capital letters). Now it works.

1 month 2 weeks ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16531
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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