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My - Conditional logic request crashes my form

1 week 5 days ago #1

  • o_celeste's Avatar
  • o_celeste
  • Posts: 30
Hi,

I have sent all the credentials to contact us.

For better information please find the content of the rules:

[{"title":"CAND","publish":true,"operation":"AND","when":[{"field":"12","state":"equal","value":"1"}],"do":[{"field":"ba-form-page-3","action":"move"}]},{"title":"ENTRE ONE","publish":true,"operation":"AND","when":[{"field":"12","state":"equal","value":"0"}],"do":[{"field":"ba-form-page-2","action":"move"}]},{"title":"ENTRE TWO","publish":true,"operation":"AND","when":[{"field":"20","state":"not-empty","value":""}],"do":[{"field":"ba-form-page-4","action":"move"}]},{"title":"CAND TWO","publish":true,"operation":"AND","when":[{"field":"22","state":"not-empty","value":""},{"field":"23","state":"not-empty","value":""}],"do":[{"field":"ba-form-page-4","action":"move"}]}]


Thansk for quick help. I do not understand what is wrong.

1 week 3 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 15466
Hello,
Thank you for contacting us

Make sure the rules for the conditional logic do not conflict with each other.
We do not recommend using the same fields in different rules.

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 3 days ago #3

  • o_celeste's Avatar
  • o_celeste
  • Posts: 30
I have sent all the credentials via Contact Us. I do not understand how I should do this cond. logic..

1 week 3 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 15466
Describe in detail what conditional logic you cannot create

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 3 days ago #5

  • o_celeste's Avatar
  • o_celeste
  • Posts: 30
As you asked me I have sent all the credentials to get access to my forms. The form crashes with these conditional rules; Can you help me or not ?

1 week 3 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 15466
Form crash has nothing to do with conditional logic!
We have answered your email

Regards,
Vyacheslav, Balbooa.com

1 week 3 days ago #7

  • o_celeste's Avatar
  • o_celeste
  • Posts: 30
This does not help me. You asked me to get access to my production form. I have sent the credentials.
Did you look at it ?

The form ok does not contain conditinal logic and its's ok.
The second one broke up, freezes ans it contains conditionbal logis. There is something wrong with it.

PLEASE HELP ME ! or refund my purchase.

1 week 3 days ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 15466
Send us the id of the form that doesn't work.

Regards,
Vyacheslav, Balbooa.com
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