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Some forms no sending to Customer Email Notifications

2 weeks 10 hours ago #1

  • Domenico Amodeo's Avatar
  • Domenico Amodeo
  • Posts: 8
Hi,
on my website some forms are sending both admin and customer email notifications, some forms send only to admin but not to customer.

I test to deactivated and activated licence.

I test more mail accounts.

Joomla settings works good.

No spam.

Can you help me?

Thx
Domenico

1 week 6 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 13499
Hello,
Thank you for contacting us

If on one site some forms work well and some do not,
then the problem is not in the component, but in the settings.

Submit a link to the form that does not work
and describe in detail how we can repeat the problem

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 6 days ago #3

  • Domenico Amodeo's Avatar
  • Domenico Amodeo
  • Posts: 8
Hi Vyacheslav,

website
www.hypnaworld.com

Note: All forms with Campaign Monitor integration

Home page
Forms workin well

Menu: "Scegli il tuo training"
www.hypnaworld.com/index.php/it/scegli-il-tuo-training

All forms used here are not sending customer email.

For example: Click on "Dimagrisci naturalmente" to shift page down
Click on "Download PDF" or "Compra ora !!!"

Thanks for your check!
Domenico

1 week 6 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 13499
You need to use the email type field
support.balbooa.com/forum/joomla-forms/9...-to-the-client#45926

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 6 days ago #5

  • Domenico Amodeo's Avatar
  • Domenico Amodeo
  • Posts: 8
Oh, sorry... i'm an idiot!
Domenico

1 week 6 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 13499
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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