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Forms not working

4 years 3 months ago #1

  • Ed's Avatar
  • Ed
  • Posts: 3
I have seen this post, but not a working answer -
my form is not working, It was a month ago , and now its not.
Updated to latest version, still no luck
Please help

4 years 3 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 9071
Hello,

Not working is not sending emails?
Provide more details about the problem. Also you can send us Joomla admin and FTP access and we can check what's going there
support.balbooa.com/contact-us

Regards,

4 years 3 months ago #3

  • Michael's Avatar
  • Michael
  • Posts: 32
I have the same problem.
Sending Mails from Joomla is working.

Is there a possibility to show the Exception why its not working?

4 years 3 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 9071
Michael wrote:
I have the same problem.
Sending Mails from Joomla is working.

Is there a possibility to show the Exception why its not working?

If you just installed the forms, the most common issue is Joomla Email settings in the Global Configurations is not configurred.



Regards,

4 years 3 months ago #5

  • Michael's Avatar
  • Michael
  • Posts: 32
Hi Artem,

As I wrote, sending Mails from Joomla is working.

I've disabled Captcha and now its working again.
(Captcha does not appear if I enable it)

Kind regards
Michael

4 years 3 months ago #6

  • Artem's Avatar
  • Artem
  • Posts: 9071
Hi Michael,

reCAPCTHA plugins is configured correctly? please check this link:
www.balbooa.com/joomla-forms-documentati...joomla-forms-builder

do you have any .js errors on the page with forms? JS errors it's can be the reason of not working reCAPTCHA

Regards,

4 years 3 months ago #7

  • Michael's Avatar
  • Michael
  • Posts: 32
Hello Artem,

Thanks a lot for your fast Support.
I've just reconfigured ReCaptcha wit new Version 2.0 and created a new Key.
Now its working :)
A error notice in the popup (why sending was not possible) would be nice ;)

Best Regards,
Michael
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