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forms and google sheets does not connect

1 month 1 week ago #1

  • Niels's Avatar
  • Niels
  • Posts: 3
Hello,

I have issues with forms and google sheets.
I connected forms and sheets and matched the fields.
It worked one time but now nothing happens when I sent a form.
I tried a new worksheet at google, unpublished my other forms and connected multiple times from zero.
But it does not work.



Can you help?

1 month 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12697
Hello,

Thank you for contacting us!

Maybe there is something wrong with the settings of google sheets.
Check cell format.

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 1 week ago #3

  • Niels's Avatar
  • Niels
  • Posts: 3
Hello,
I checked the cell format - it is arial 10, nothing unusual.
Do I have to take care of something regarding the format?
I also tried a new, fresh sheet and it did not work.
regards
Niels

1 month 6 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12697
Hello,

Thank you for contacting us!

You misunderstood not the font format,
the cell format (number, text, percent ...)

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 6 days ago #5

  • Niels's Avatar
  • Niels
  • Posts: 3
Hello,
I tried it multiple times. With Auto, text only and deleting the format.
It did not work.
Is there any other thing I could change or might be a reason for not working?

Niels

1 month 6 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12697
Hello,
Thank you for contacting us

Send us a link to page with problem and send access to your google sheets
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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