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Sending email to admin without completed payment

1 month 1 week ago #1

  • Josh's Avatar
  • Josh
  • Posts: 4
Is there any way to stop the mail being sent from the form, until the payment is successful? It could be somethign obvious I am missing. Using PayPal.

1 month 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12697
Hello,

Thank you for contacting us!

This only works in the latest version of the integration, in the earlier version it does not


Best Regards,
Vyacheslav, Balbooa Support Team

1 month 1 week ago #3

  • Josh's Avatar
  • Josh
  • Posts: 4
Thanks for your reply.

However I am using the latest version and have the client id and rturn url filled out, it still sends the admin an email without any payment taking place.

Any other suggestions?

1 month 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12697
Hello,
Thank you for contacting us

Send us a link to page with form

Regards,
Vyacheslav, Balbooa.com

1 month 1 week ago #5

  • Josh's Avatar
  • Josh
  • Posts: 4
Thank you.

Okay, on a temporary domain with dummy data here - d1372592-107425.blacknighthosting.com/pe.../index.php/test-form

1 month 1 week ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12697
You need to re-select the payment method in the submit button.

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 1 week ago #7

  • Josh's Avatar
  • Josh
  • Posts: 4
Well this is the quickest support I've ever experienced.

Thank you very much. it's working now.

1 month 6 days ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12697
Hello,

Thank you for contacting us

Thank you for your kind words, we are very pleased!
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 4 hours ago #9

  • Bert's Avatar
  • Bert
  • Posts: 13
Hi , We have the same problem, but with Mollie payment provider. No option in config for Return URL ?

1 month 3 hours ago #10

  • Bert's Avatar
  • Bert
  • Posts: 13
OK, after update to newer Form version the option is available .... BUT ....

--> now the payment is not working anymore: after clicking submit it goes straight to the 'confirmation email' without opening Payment module / Mollie

Also tested with inserting a new temp form, same issue

4 weeks 1 day ago #11

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12697
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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