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Menu on Mobile won't expand

5 months 2 weeks ago #1

  • Denise's Avatar
  • Denise
  • Posts: 46
When I try to click the mobile menu on my iphone it doesn't expand.

www.wetransport-u.com

Any idea what's causing this?

5 months 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6298
Hello,

We checked, everything works well.

Perhaps you click on the menu icon before the page loads, the script that opens the menu starts working only after the page loads.

Regards,
Vyacheslav, Balbooa.com

5 months 2 weeks ago #3

  • Denise's Avatar
  • Denise
  • Posts: 46
No it's definitely not working. I even cleared cache, reloaded the page and waited several minutes. Still won't expand. Did you try it on an iPhone?

5 months 2 weeks ago #4

  • Denise's Avatar
  • Denise
  • Posts: 46
I made a little mp4 video to show you what I'm seeing but it won't let me upload an .mp4 file. It's 5 MB, can I email it to you?

5 months 2 weeks ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6298
Specify exactly which iPhone and what version IOS

You can send using our contact form
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

5 months 2 weeks ago #6

  • Denise's Avatar
  • Denise
  • Posts: 46
Okay I submitted a ticket, but it wouldn't let me attach the video, but I did add login credentials in case you'd like to take a look.

Also I am using iphone 8 Plus, iOS 12.1.1

5 months 2 weeks ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6298
We really want to help you, but we can't repeat problem
We checked on 8 Plus, iOS 12.1.1


Regards,
Vyacheslav, Balbooa.com

5 months 2 weeks ago #8

  • Denise's Avatar
  • Denise
  • Posts: 46
Did you see my video? Any thoughts on what I can try to troubleshoot?

5 months 2 weeks ago #9

  • Denise's Avatar
  • Denise
  • Posts: 46
Did you see the video I sent via email to support? also I tried on safari as well as firefox browsers.

Also this might not be related, but the slideshow on the home page is not automatically advancing as it used to (before I went live with the site it did). Not it just stays on the first image. This is occurring on all platforms (PC, tablet and mobile). not sure if this has anything to do with mobile issue.

5 months 2 weeks ago #10

  • Artem's Avatar
  • Artem
  • Posts: 8221
Hi,

Yes, we saw your video!

We would be happy to provide you support regarding this question, but "unfortunately", on our side, menu works fine! We have tested on Android devices and on iPhone 6s and iPhone Xs

Regards,
Artem, Balbooa.com

1 month 1 week ago #11

  • Marcel's Avatar
  • Marcel
  • Posts: 31
Crap...I have the same problem....
Default template, no fancy things...menu doesnt work on iPhone XS.

1 month 1 week ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6298
Hello,
Thank you for contacting us

Send us a link to page with problem.
Perhaps we will be able to see the problem on your site (without seeing the problem it is difficult to find its solution)

Regards,
Vyacheslav, Balbooa.com
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