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Error when tray edit some template

7 years 8 months ago #1

  • MAnEsp's Avatar
  • MAnEsp
  • Posts: 98
When tray edit and save something "only template", i recive this error
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Thanks for help
Regards

7 years 8 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

You mean you try to edit theme "Global Confogurations"?

Send us Please Joomla admin access to check the issue, use our contact form for access
support.balbooa.com/contact-us

Regards,

7 years 7 months ago #3

  • MAnEsp's Avatar
  • MAnEsp
  • Posts: 98
send by email

7 years 7 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

technical support will be provided at Monday, during our technical support days (Mn. - Fr.)

Regards,

7 years 7 months ago #5

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

"Forbidden" error comes from the server.

You need to check your folders and files permissions, folders - 644, files 755
or you need to contact your hosting provider support with this problem

We'll be happy to find for you solution, but unfortunate we can't affect on this, and we can't change hosting rules

Regards,

7 years 7 months ago #6

  • MAnEsp's Avatar
  • MAnEsp
  • Posts: 98
If work GRIDBOX theme,no problem, but work with other theme have this error.
I dont think so this error is about permissions, folders.

7 years 7 months ago #7

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

Try to install Gridbox to your localhost, and repeat this problem

Regards,
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