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Hosting services - error 500

6 months 2 weeks ago #1

  • Paul Gomirato's Avatar
  • Paul Gomirato
  • Posts: 838
Hi

I have a site that uptime robot reports as error 500 for a few minutes and then is up again. This incident seems to happen once daily.
Our support identified the following in the log and I am hoping youu can provide insight as to what is causing the site to temporarily go to error 500?

/components/com_gridbox/helpers/gridbox.php on line 5668

This is the code with line 5668 in bold

public static function checkModuleAccess($module)
{
$user = JFactory::getUser();
$groups = $user->getAuthorisedViewLevels();
if (!in_array($module->access, $groups)) {
return false;
} else {
return true;
}
}

6 months 2 weeks ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

In the current version of gridbox there is nothing on this line


Regards,
Viacheslav, Balbooa.com

6 months 2 weeks ago #3

  • Paul Gomirato's Avatar
  • Paul Gomirato
  • Posts: 838
Thanks Viacheslav
I have updated Gridbox and will monitor. I will report back if issue returns.

6 months 2 weeks ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Please feel free to ask any questions.
Have a nice day!

Best Regards,
Vyacheslav, Balbooa Support Team
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