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store app Product Description area lost editor capability all of a sudden

5 months 2 weeks ago #1

  • Alex's Avatar
  • Alex
  • Posts: 357
Hey guys. The area under Product Description on a single product in the store app had the text editor disappear and cant seem to get it back. See screenshot:





I tested logging in on different browsers after clearing cache and it did not fix the issue. Any ideas?

5 months 2 weeks ago #2

  • Alex's Avatar
  • Alex
  • Posts: 357
Since It was early on in the process of adding products to the store for this site, I actually fixed this by installing a new version of store app and then when I created a new product, the editor was back .... but I'm wondering if it was some kind of bug that happened. It was while I was working on a product that the editor disappeared and never came back.

5 months 2 weeks ago #3

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

We need to see the problem and
understand after what actions it happened in order to find out the cause

Regards,
Vyacheslav, Balbooa.com

5 months 2 weeks ago #4

  • Alex's Avatar
  • Alex
  • Posts: 357
Yeah ... Sorry. I had to keep working so I fixed it the way I said so I don't have a broken version for you to test. It was definitly a weird glitch. I will let you know if it happens again. Thanks!

5 months 2 weeks ago #5

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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