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Access to editing page disappears

5 months 3 weeks ago #1

  • Stephan's Avatar
  • Stephan
  • Posts: 324
Hallo Guys,

I am having a problem with a website where the following happens:
- Website is setup and works perfect
- After a week or so the website becomes blank - white page
- Can access the admin side including Gridbox
- When I want to edit a page in Gridbox I get a blank page with an extension that not the usual for Gridbox
- I then have to reload the whole website from a backup for everything to work again.

The site in question is t.ly/QhS5m It is the only site that I host that has this issue.

Your help will be greatly appreciated.

Looking forward to hearing from you.

5 months 3 weeks ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

After what actions does the problem appear?
Have you asked hosting support about this problem?

Regards,
Vyacheslav, Balbooa.com

5 months 3 weeks ago #3

  • Stephan's Avatar
  • Stephan
  • Posts: 324
Hallo Vyacheslav,

This happens on its own after about a week or so. Could you please access the admin side so that you can see what happens when you want to try to edit in Gridbox?

5 months 3 weeks ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
In order for us to see the problem, we need to understand the order of actions that lead to the problem.
Check with your hosting support (they have an error log) maybe they know the reason

Best Regards,
Vyacheslav, Balbooa Support Team

5 months 3 weeks ago #5

  • Stephan's Avatar
  • Stephan
  • Posts: 324
Hallo Vyacheslav,

I have checked and can't seem to find any.

5 months 3 weeks ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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