Remember me

Website display and functioning on phone browser

6 months 1 week ago #1

  • Greedbegone's Avatar
  • Greedbegone
  • Posts: 808
Site: ccr.life

For iPhones and Androids, the website is displaying on half the screen (attached is an image from my iPhone). While the screen looks like that, some of the items on the page work and some do not. The menu/hamburger button does not work. If I tap one like "What's happening this month at Calvary Chapel" - the Events page will load correctly and I then can use the menu/hamburger button and everything works. I'm using Chrome. (If I use Safari, everything seems to display and work correctly.)

For some Androids, the hamburger button does not seem to work after getting it to display full screen after tapping many of the items on the website. Using Chrome and Edge.

I can't see anything in the backend that would account for what is going on.
Attachments:

6 months 1 week ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

6 months 1 week ago #3

  • Greedbegone's Avatar
  • Greedbegone
  • Posts: 808

6 months 1 week ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us!

The problem is that your browser extension added its elements to the plugin text and you saved the page.
You need to remove unnecessary elements


Best Regards,
Vyacheslav, Balbooa Support Team

6 months 1 week ago #5

  • Greedbegone's Avatar
  • Greedbegone
  • Posts: 808
My apologies I’m not sure I fully understand what you’re referring to. What do you mean by my browser plug-ins

6 months 1 week ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
See screenshot

grammarly This is a browser extension for checking spelling

6 months 1 week ago #7

  • Greedbegone's Avatar
  • Greedbegone
  • Posts: 808
Just so I understand, are you saying that a plugin is causing the issue? If that is the case, does my client need to turn off the plugin?

6 months 1 week ago #8

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
use this code
grammarly-btn {
    display: none;
}

6 months 3 days ago #9

  • Greedbegone's Avatar
  • Greedbegone
  • Posts: 808
Thanks for your reply!!! For iPhones, that definitely fixed it! For Androids, the menu/hamburger button still does not work when on the following pages: Connect Groups, Israel Tour, Media, Teachings, and Strength in the Valley. Is there a specific code for Androids we need to use?

6 months 1 day ago #10

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us!

You need to reduce the font size for "Download our app today!" and "Resources"

Best Regards,
Vyacheslav, Balbooa Support Team

5 months 3 weeks ago #11

  • Greedbegone's Avatar
  • Greedbegone
  • Posts: 808
We did that and it works for some phones now however, checked different Androids - the same issue when on Israel Tour, Media, Teachings, and Strength in the Valley.

5 months 3 weeks ago #12

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com
Powered by Kunena Forum