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E-Mails are sent twice

7 months 2 weeks ago #1

  • Dominique's Avatar
  • Dominique
  • Posts: 36
Hi Balbooa Team,

i have a question about the mail sending in the gridbox store app.
Recently without making any changes, E-Mails are sent twice.
I have no explanation why this is happening because i checked everything and it still happens.

Do you know what might be the reason and can help me with this?

Thank you in Advance
Dominique

7 months 2 weeks ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

No one has reported a similar problem before,
after what actions did the problem appear?

Regards,
Vyacheslav, Balbooa.com

7 months 2 weeks ago #3

  • Dominique's Avatar
  • Dominique
  • Posts: 36
Hi Vyacheslav,

thank you for your reply.
Unforntunatly there were no event which could have triggert this problem, at least from that i know.
It suddenly occured one day, but there were no works prior to this so theoreticly nothing should have changed.

What else do you think could have triggerd such an event?

Best regards
Dominique

7 months 2 weeks ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
We cannot say why, especially if everything worked well and there were no changes.
Did this happen just once or is it still ongoing?

Regards,
Vyacheslav, Balbooa.com

7 months 2 weeks ago #5

  • Dominique's Avatar
  • Dominique
  • Posts: 36
Hi,

sorry for the late reply.
Apperently fixing my www. / not www. redirect links fixed this issue too.

Many thanks for your help!
Have a nice day.

Best regards
Dominique

7 months 2 weeks ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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