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Gridbox - Store App - Customer Notification

8 months 3 weeks ago #1

  • Kurt's Avatar
  • Kurt
  • Posts: 14
Hello Balbooa team!

I simply can't manage in the store app for the customer to receive an email message after ordering?
Do I have to configure anything else here?

I found admin...

thanks for your help
Kurt

8 months 3 weeks ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

You need to change the order status in the admin panel

Regards,
Vyacheslav, Balbooa.com

8 months 3 weeks ago #3

  • Kurt's Avatar
  • Kurt
  • Posts: 14
Sorry, that did not work at my installation.
Get no customer notification at any status.

What i make wrong?

fairsales.co.at/gridbox/
User: fx
Pass: 2015!

8 months 3 weeks ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

8 months 3 weeks ago #5

  • Kurt's Avatar
  • Kurt
  • Posts: 14
Do you get yesterday the Login Data via Mail?
Rgds Kurt

8 months 3 weeks ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
We have received your access, we will notify you as soon as we find out the cause of the problem

Best Regards,
Vyacheslav, Balbooa Support Team
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