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"Inquiry regarding the implementation of 'PD Cookie Consent' on the website"

11 months 4 weeks ago #1

  • Mónica's Avatar
  • Mónica
  • Posts: 12
Good afternoon,

I am reaching out to you regarding an issue related to the implementation of 'PD Cookie Consent' on our website, www.hqlagaleria.com/. This functionality involves inserting a cookie consent panel and blocking elements that may generate cookies. According to the instructions received, the following library and its styles should be inserted between the <head> and </head> tags, ensuring that the library script is placed above any other scripts or links that may exist between those tags.

To carry out this implementation, I access Gridbox and navigate to the 'SITE' section of the page. Then, in the <...> Scripts section, I place the code in the 'Header Scripts' field.

Apparently, the panel is functioning correctly; however, despite rejecting Google Analytics cookies, they continue to appear. Upon reviewing the page's source code, I noticed that the code is located at the end of the document.

I am waiting for your response to see if you can assist me in resolving this issue.

Thank you for your cooperation, and I look forward to your response.

Kind regards,

11 months 3 weeks ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

Thank you for contacting us, and sorry for the delay in a reply, we were on weekends.

Right now, on your site, all code at the footer, since enabled deferred loading (performance options).

Could I ask you to disable code modification, and deferred loading and add your Cookie code here:



After that write us here, and I'll be able to check :)

Regards,
Artem, Balbooa.com

11 months 3 weeks ago #3

  • Mónica's Avatar
  • Mónica
  • Posts: 12
Dear team,

Thank you for your prompt response and for providing the instructions. Following your guidance, we have made the necessary adjustments, and now the cookie code appears at the beginning of the page.

We are pleased to inform you that we have completed the implementation, and we kindly ask you to verify if everything is functioning correctly from your end.

We once again appreciate your assistance and attention to this matter.

Best regards,

11 months 3 weeks ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

Yes, everything is correct. As I can see in the site source code, the Cookie integration code is earlier than a Google tag manager script

Regards,
Artem, Balbooa.com

11 months 3 weeks ago #5

  • Mónica's Avatar
  • Mónica
  • Posts: 12
Hello,

I wanted to let you know that we are still having a problem with the PD Cookie Consent panel. Despite rejecting Google Analytics cookies, they are still appearing on our website.

The technician in charge of resolving this type of problem has told us that the PD Cookie Consent script is not found before any other script (attached screenshot).





I am also attaching an image of our website so that you can see the location of the script.





We would appreciate your help on how we can place the script before that code.

Currently, the PD Cookie Consent script is placed in Site Settings - General - Scripts - Header Scripts.

Thank you very much and best regards!

11 months 3 weeks ago #6

  • Mónica's Avatar
  • Mónica
  • Posts: 12
Good morning,
I found the file where to insert the code.
Thank you, best regards
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