Balbooa Help Center: New Tag Categories...Move Function (1/1)

1 week 5 days ago #1

Troy Posts: 181	I am trying to move a Tag in the Tag Manager. I create 2 folders Folder1 Folder2. I can not get anything to move into Folder1, everything goes into Folder2, even though I have check Folder1. So I deleted the folders created 2 new folders and it still goes into the second folder, no matter what I do.
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1 week 5 days ago #2

Vyacheslav Posts: 27049	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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1 week 5 days ago #3

Troy Posts: 181	Sent
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1 week 4 days ago #4

Vyacheslav Posts: 27049	We will notify you as soon as we find out the reason and fix the problem. Let us know if you need more assistance! Best Regards, Vyacheslav, Balbooa Support Team
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1 week 4 days ago #5

Troy Posts: 181	Thanks it's fixed now
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1 week 3 days ago #6

Vyacheslav Posts: 27049	You are welcome
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1 week 1 day ago #7

Troy Posts: 181	Vyacheslav I have another website with the same issue again. What did you do to fix it and will this be updated in the next fix-update.
	Last Edit: 1 week 1 day ago by Troy. The administrator has disabled public write access.

1 week 19 hours ago #8

Vyacheslav
Posts: 27049

Hello,
Thank you for contacting us

This issue is already fixed (no version change)
You need to update manually

1. Clear your browser cache.
support.google.com/accounts/answer/32050...form%3DDesktop&hl=en
2. Login to your profile on Balbooa.com and download extension installation package.
3. From the backend of your Joomla site (administration) select Extensions >> Install/Uninstall.
4. Click the Browse button and select the extension package on your local machine.
5. Click the Upload File & Install button.
6. Clear your Joomla and Browser cache.

Regards,
Vyacheslav, Balbooa.com

1 week 7 hours ago #9

Troy
Posts: 181

That worked.....thanks

I did do a Sort Order on the TAGS in the TAGS SECTION of Gridbox, so every tag was drag & drop to Alphabetical order, however when I go to my Zero APP to put tags in there under the new Categories It does not show them in my drag & drop Alphabetical order on that list, why didn't that work? Can I set the ID in the Database to Alphabetical rather than the ID of first come first serve as it looks like you have it set now. Sorting the tags in the tags section is kind of silly if it doesn't populate into the list fields as I did my drag and drops. I see in the database_gridbox_tags the order_list and that is correct but you populate the list by ID only and not check sort order next in PHP....I don't see what I am doing wrong.

5 days 18 hours ago #10

Leo Lv Posts: 19	I encountered the same problem, I have manually installed the plugin package and cleared the cache, but still can't move the article to other location.
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5 days 18 hours ago #11

Vyacheslav Posts: 27049	Hello, Thank you for contacting us Describe your problem in more detail (article or tag) Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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