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Space in template column since updating

1 week 2 days ago #1

  • Othniel's Avatar
  • Othniel
  • Posts: 91
I am using your template Luna and since updating I have experienced a shift in the layout. See screenshot link - Part of the message is hidden for the guests. Please log in or register to see it.

See link where I am having a slight issue - Part of the message is hidden for the guests. Please log in or register to see it.

I see some of the same problems I am experiencing in the Luna template since your updating Gridbox, also.

How can I resolve this?

1 week 2 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
Hello,
Thank you for contacting us

You need to use this solution
support.balbooa.com/forum/gridbox/16830-...s-after-update#79547

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 1 day ago #3

  • Othniel's Avatar
  • Othniel
  • Posts: 91
That does not resolve the issue fully. It creates another.

Now other columns have no gutter. See example this page - Part of the message is hidden for the guests. Please log in or register to see it.

See screenshot link with issue - Part of the message is hidden for the guests. Please log in or register to see it.

1 week 1 day ago #4

  • Othniel's Avatar
  • Othniel
  • Posts: 91
Also seeing a new problem in Mobile view (portrait and landscape). I am using the shape divider and all was well before I upgraded to new Gridbox 2.13.0. After these "spaces between shape divider is visible and the section with content appears smaller.

See demo screenshot link Part of the message is hidden for the guests. Please log in or register to see it.. Demo page - Part of the message is hidden for the guests. Please log in or register to see it.

1 week 23 hours ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
Hello,

You need use css code :
.no-gutter-desktop > .column-wrapper > [class*="ba-col-"] {
    margin-left: 0;
}

As for the divider , the problem is not in it. Your background image is horizontally oriented and does not fill (cover) the entire background because the portrait section is stretched vertically

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 18 hours ago #6

  • Othniel's Avatar
  • Othniel
  • Posts: 91
The template Lunar on your site appears to suffer the same issues since updating to Gridbox 2.13.0

1 week 18 hours ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
Corrections have already been made and will be available in the next update and after that we will update the theme demo

If you need an urgent solution, please send us access

Best Regards,
Vyacheslav, Balbooa Support Team

6 days 8 hours ago #8

  • Othniel's Avatar
  • Othniel
  • Posts: 91
Experiencing the same issue with Laptop view in backend. See screenshot link - Part of the message is hidden for the guests. Please log in or register to see it.

That does not happen in Desktop view as the css does work. See screenshot link - Part of the message is hidden for the guests. Please log in or register to see it.

How can I fix in Laptop view?

5 days 22 hours ago #9

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

5 days 18 hours ago #10

  • Othniel's Avatar
  • Othniel
  • Posts: 91
See pag4 link - Part of the message is hidden for the guests. Please log in or register to see it.

Note, this is in backend view. My laptop seems to have desktop display settings.

5 days 15 hours ago #11

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
This is due to the fact that your nested rows are not full views (1170px )
Check your settings

Best Regards,
Vyacheslav, Balbooa Support Team

5 days 13 hours ago #12

  • Othniel's Avatar
  • Othniel
  • Posts: 91
Sorry, I due not fully understand. Could you guide me better? Thank you.

5 days 12 hours ago #13

  • Othniel's Avatar
  • Othniel
  • Posts: 91
No worries. I found the Settings. Sorry, fixed now.

4 days 23 hours ago #14

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

4 days 14 hours ago #15

  • Othniel's Avatar
  • Othniel
  • Posts: 91
On this page Part of the message is hidden for the guests. Please log in or register to see it. there is no gutter between the Pricing Table columns (mobile view).

How can I correct?

4 days 13 hours ago #16

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
A version with fixes is available,
you can download it in your personal account.
Let us know if any problems remain
Don't forget to clear the cache

Best Regards,
Vyacheslav, Balbooa Support Team

3 days 12 hours ago #17

  • Othniel's Avatar
  • Othniel
  • Posts: 91
Installed, created new page, cleared cache, but still seeing no gutter between Pricing tables when in Laptop & Tablet Landscape view.

2 days 12 hours ago #18

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
Hello,

You need to clear the browser cache, on the site and external (if you use it)


Best Regards,
Vyacheslav, Balbooa Support Team

2 days 11 hours ago #19

  • Othniel's Avatar
  • Othniel
  • Posts: 91
Awesome. Sorry for the bother. Thank you.

1 day 18 hours ago #20

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24751
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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