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order email summary - broken icon

1 week 6 days ago #1

  • Federico Zurro's Avatar
  • Federico Zurro
  • Posts: 13
Hi,

I hope you can help me on this one.

I am testing all my work on gridbox for a page with a shop. As you can see on the picture the 'order details' for the line has a broken 'icon' and not sure where this icon comes from or how to set it up. Any help appreciated (even if it means removing it).

I have not touched the template or anything.

The attached PDF is ok as no icons are there at all.

Thanks a lot!
Attachments:

1 week 6 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 week 6 days ago #3

  • Federico Zurro's Avatar
  • Federico Zurro
  • Posts: 13
Sent !

Thanks a lot for getting back to me so quickly !

1 week 6 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

1 week 6 days ago #5

  • Federico Zurro's Avatar
  • Federico Zurro
  • Posts: 13
I found the problem !

I also needed to add the picture on the right side (general) and it uses that as the icon !

I do have another problem though in case you can help. The checkout button is missing on mobile devices. Works on desktop. but not there. Any clues on where to look ?

1 week 6 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
You need to use this solution
support.balbooa.com/forum/gridbox/14699-...opup-in-mobile#69550

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 6 days ago #7

  • Federico Zurro's Avatar
  • Federico Zurro
  • Posts: 13
Thanks a lot. Between setting the right icon and the code it all works !

1 week 6 days ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 6 days ago #9

  • Federico Zurro's Avatar
  • Federico Zurro
  • Posts: 13
I have one last issue if you don't mind me adding more stuff to the same post.

On the paypal Checkout I get an empty 'popup' window that I have to close and then all works perfectly.

Steps to reproduce

1. add item to cart
2. click checkout
3. Select continue as guest
4. add contact/shipping info (and agree to terms and conditions)
5. Click Place order
6. Select Paypal

The attached popup appears. If I just close the popup it's fine. I can do the checkout process as the popup does not need to be required. I'm using a sandbox account
Attachments:

1 week 6 days ago #10

  • Federico Zurro's Avatar
  • Federico Zurro
  • Posts: 13
Also tried on mobile and the popup opens and closes automatically and can't go any further. Odd thing is that mobile on 'incognito mode' it behaves same as on desktop mode.

1 week 6 days ago #11

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
You need to use this solution
support.balbooa.com/forum/gridbox/13924-...se-with-paypal#65810

Regards,
Vyacheslav, Balbooa.com

1 week 6 days ago #12

  • Federico Zurro's Avatar
  • Federico Zurro
  • Posts: 13
Brilliant support !

All works now, thanks a lot!

Fede

1 week 6 days ago #13

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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