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Gridbox and error 500

1 week 6 days ago #1

  • Carlos Tiburski's Avatar
  • Carlos Tiburski
  • Posts: 106
Hi, I hope all of the Balboa team and their families are doing as well as possible out there.

On my server an 'error 500' started to appear and the PHP log shows this information that refers to the Gridbox: 'Attempt to read property "id" on null in /home/szg1jbr2/public_html/components/com_gridbox/controllers/editor. php online 633'. It looks like this is affecting the server and causing the site to go down with error 500.

I have over 20 websites using Joomla 4 and Gridbox and this is the first time this happens. What could have happened?

Yours sincerely,

Carlos
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1 week 6 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22679
Hello,
Thank you for contacting us

Do you see this error only in the error log?

Regards,
Vyacheslav, Balbooa.com

1 week 6 days ago #3

  • Carlos Tiburski's Avatar
  • Carlos Tiburski
  • Posts: 106
That, the error is presented only in the server panel (hostoo.io).

The website in question is: consorciodoagro.com.br/

I left the system debugger active for some checking.

Thanks

1 week 5 days ago #4

  • Artem's Avatar
  • Artem
  • Posts: 9773
Carlos,

The error on your screen shows that saving the page in the editor should not work. Pages are saving?
If the Gridbox works as it should I only can recommend you to contact the hosting support with this question.

Regards,
Artem, Balbooa.com

1 week 5 days ago #5

  • Carlos Tiburski's Avatar
  • Carlos Tiburski
  • Posts: 106
Thanks Artem, really the problem is with the server. Although the message references the Gridbox.

Be well and safe!
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