Balbooa Help Center: Unable to save page (1/1)

4 months 1 week ago #1

matthieu
Posts: 72

Hi,

Version : 2.12.4.3

IIt's not the first time, but for some reason and without updating, I can't back up pages again.

I am not currently planning to resume a subscription on Gridbox as I am waiting for a feature that you promised namely online booking. but everything is blocked on my current version.

What can you do please?

when I had a license in August 2021, you did a manipulation without really explaining the method. I think you have touched the editor.php file but not on.

Thank you for your comeback.

4 months 1 week ago #2

Vyacheslav Posts: 22680	Hello, Thank you for contacting us Your question is not entirely clear, please describe the problem in more detail. As we can see you have Gridbox PRO Xmas Subscription and you can upgrade to the latest version. www.balbooa.com/blog/company/gridbox-pro...booa-christmas-gifts Regards, Vyacheslav, Balbooa.com
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4 months 1 week ago #3

matthieu Posts: 72	now is 2.12.7 But the problem is still the same. I cannot save the page when edited. nothing occurs when I click on it)
	The administrator has disabled public write access.

4 months 1 week ago #4

Vyacheslav Posts: 22680	Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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4 months 1 week ago #5

matthieu Posts: 72	I just sent you an email. 50% of the pages can be saved, the rest is impossible. it's blocking. thank you
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4 months 1 week ago #6

Vyacheslav Posts: 22680	We need superuser or ftp access in order to modify files Best Regards, Vyacheslav, Balbooa Support Team
	The administrator has disabled public write access.