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Unable to save page

4 months 1 week ago #1

  • matthieu's Avatar
  • matthieu
  • Posts: 72
Hi,

Version : 2.12.4.3

IIt's not the first time, but for some reason and without updating, I can't back up pages again.

I am not currently planning to resume a subscription on Gridbox as I am waiting for a feature that you promised namely online booking. but everything is blocked on my current version.

What can you do please?

when I had a license in August 2021, you did a manipulation without really explaining the method. I think you have touched the editor.php file but not on.

Thank you for your comeback.

4 months 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Hello,
Thank you for contacting us

Your question is not entirely clear, please describe the problem in more detail.
As we can see you have Gridbox PRO Xmas Subscription and you can upgrade to the latest version.
www.balbooa.com/blog/company/gridbox-pro...booa-christmas-gifts

Regards,
Vyacheslav, Balbooa.com

4 months 1 week ago #3

  • matthieu's Avatar
  • matthieu
  • Posts: 72
now is 2.12.7

But the problem is still the same.

I cannot save the page when edited. :( nothing occurs when I click on it)

4 months 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

4 months 1 week ago #5

  • matthieu's Avatar
  • matthieu
  • Posts: 72
I just sent you an email.

50% of the pages can be saved, the rest is impossible.

it's blocking. thank you

4 months 1 week ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 22680
We need superuser or ftp access in order to modify files

Best Regards,
Vyacheslav, Balbooa Support Team
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