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State not showing on invoice

1 month 1 week ago #1

  • Greedbegone's Avatar
  • Greedbegone
  • Posts: 640
Our orders show the state when viewing in the backend, however when we download the invoice, the state doesn't show

Backend: prnt.sc/1s2vd9t
Invoice: prnt.sc/1s2vf5s

Not sure where to add this

1 month 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 19689
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,

1 month 3 days ago #3

  • Greedbegone's Avatar
  • Greedbegone
  • Posts: 640
Just sent the info

1 month 3 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 19689
Hello,
Thank you for contacting us

We checked everything works well, you can see it in the video
nimb.ws/14b6is

"Personalization Details" cannot be added to invoice.
If you want to add to the letter you need to use the shortcode
nimb.ws/p5FL4H

Best Regards,
Vyacheslav, Balbooa Support Team
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