Mon. - Fri. 9 am - 5 pm Ask a Question
Remember me

Message customer on order with shipping tracking code

2 weeks 1 day ago #1

  • Alex's Avatar
  • Alex
  • Posts: 209
Hey guys. When an item is shipped we need a way to message the customer with their shipping tracking info. Originally I had thought that when order status was changed the message I wrote in the note field would be sent to the customer but now realize this is just an area to add admin notes to the order. See screenshot:



Is there a way to message the customer from the order with ship tracking info? If not can I request that feature as it is critical for my client to be able to do this and we are launching the store next week. I would be happy to pay for the development costs of adding this feature if that is an option so please let me know.

I am guessing this would require the note field having some format ability to be able to add links to the email that goes out to the customer.

2 weeks 23 hours ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16911
Hello,
Thank you for contacting us

Unfortunately, there is no such possibility.
Support does not provide paid services

Best Regards,
Vyacheslav, Balbooa Support Team

2 weeks 22 hours ago #3

  • G.'s Avatar
  • G.
  • Posts: 219
+1

1 week 2 days ago #4

  • 9line's Avatar
  • 9line
  • Posts: 52
+1 this would be a fantastic feature to add

1 week 2 days ago #5

  • pixel2web's Avatar
  • pixel2web
  • Posts: 52
This features could be expanded here... [url=http://]https://support.balbooa.com/forum/gridbox/12591-ecommerce-app-order-and-email-notifications[/url] B)

17 hours 3 minutes ago #6

  • Stephan's Avatar
  • Stephan
  • Posts: 147
+1

16 hours 57 minutes ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16911
Hello,

Shipping tracking will be added in the next update ;)

Regards,
Vyacheslav, Balbooa.com

14 hours 34 minutes ago #8

  • Alex's Avatar
  • Alex
  • Posts: 209
Thanks Guys! The team here is so Amazing!!

14 hours 28 minutes ago #9

  • Stephan's Avatar
  • Stephan
  • Posts: 147
That is great news - awesome!!!
Powered by Kunena Forum