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Impossible update

8 months 3 days ago #1

  • Karol's Avatar
  • Karol
  • Posts: 129
Hi!
I have Gridbox 2.8.2 installed on one of my sites and I cannot update it. I wanted to activate the license but an update is needed which I am doing. The message extension was successfully update appears, but there is no update. What could be the reason? Send site access and FTP?

8 months 3 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 19688
Hello,
Thank you for contacting us

Try updating manually

1. Clear your browser cache.
support.google.com/accounts/answer/32050...form%3DDesktop&hl=en
2. Login to your profile on Balbooa.com and download extension installation package.
3. From the backend of your Joomla site (administration) select Extensions >> Install/Uninstall.
4. Click the Browse button and select the extension package on your local machine.
5. Click the Upload File & Install button.
6. Clear your Joomla and Browser cache.

Best Regards,
Vyacheslav, Balbooa Support Team

8 months 20 hours ago #3

  • Karol's Avatar
  • Karol
  • Posts: 129
Hi!
Clearing the cache helped. Thank you and best regards.

8 months 6 hours ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 19688
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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