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Option windows problem

2 months 3 days ago #1

  • Tomasz's Avatar
  • Tomasz
  • Posts: 158
Hi,
after the last update I have a problem (and not only me), when editing the gridbox, after the first opening of any options windows, e.g. template editing, text editing, the dialog box disappears and you need to restart it. I guess this is some mistake. At first I thought it was wrong with me, but my friend confirmed the same problem.

2 months 3 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16531
Hello,
Thank you for contacting us

This is unlikely to be related to the update as no issue has been previously reported.
Most likely the problem is related
to third-party extensions such as joomla plugin System - Official Facebook Pixel

Best Regards,
Vyacheslav, Balbooa Support Team

2 months 3 days ago #3

  • Tomasz's Avatar
  • Tomasz
  • Posts: 158
Hi Vyacheslav,
I don't think that's an enlargement problem. I did an almost clean install with a gridbox. Before the update, it was ok, after not. Certainly there are no google or FB codes.
Tomek

2 months 3 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16531
Describe step by step what we need to do to see the problem
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

2 months 3 days ago #5

  • Tomasz's Avatar
  • Tomasz
  • Posts: 158
Send :)

2 months 3 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16531
We answered your email.

Regards,
Vyacheslav, Balbooa.com

2 months 3 days ago #7

  • Tomasz's Avatar
  • Tomasz
  • Posts: 158
Hmm ... nothing arrived :(

2 months 3 days ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16531
We didn't see the problem, you can see it on the video
nimb.ws/i7nQWS

Perhaps the reason is browser extensions.
Try disabling them or check in another browser.

Best Regards,
Vyacheslav, Balbooa Support Team

2 months 3 days ago #9

  • Tomasz's Avatar
  • Tomasz
  • Posts: 158
Ok - it is very late.

2 months 3 days ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 16531
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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